Terms & Conditions
By placing an order you accept these terms
1. About us
Connect Shoppers Online ("we", "us") operates this online store selling home furniture, office furniture and 100% human hair products. These terms apply to every order placed on this website. Our contact address for notices is connectshoppersonline@gmail.com.
2. Prices and currency
- All prices are in South African Rand (ZAR) and include VAT where applicable.
- Prices, specials and stock levels can change without notice. The price that applies is the price shown when you place your order.
- We correct obvious errors. If an item was listed at a clearly wrong price, we will contact you and either cancel and refund the order or offer it at the corrected price.
3. Orders
Placing an order is an offer to buy. A sale is concluded only once your payment reflects in our bank account and we confirm the order. We may decline or cancel an order where stock has run out, where we cannot deliver to the address, or where we suspect fraud. In that case you receive a full refund.
4. Payment
- We accept bank transfer (EFT) only. No card details are ever requested or stored.
- Use the reference shown on your order page so we can match your payment.
- Unpaid orders are held for 5 working days and then cancelled and the stock released.
- Only pay into the account shown on your order page. We will never phone, email or WhatsApp you with different banking details. If in doubt, contact us before paying.
5. Delivery and risk
Delivery timelines on the Shipping Countries page are estimates in working days and start once payment reflects. Risk passes to you on delivery. Ownership of the goods stays with us until we have received payment in full.
6. Product descriptions
We describe products as accurately as we can. Photographs are illustrative: fabric shades, wood grain and hair texture can vary slightly between batches and between screens. Hair length is measured straight and stretched; curly and wavy hair appears shorter. Furniture dimensions may vary by up to 2cm.
7. Returns and consumer rights
Our Return Policy forms part of these terms. Nothing in these terms limits the rights you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.
8. Accounts
You are responsible for keeping your password confidential and for orders placed from your account. Tell us immediately if you think someone else has access to it. We may suspend an account used for fraud, abuse of staff or reselling in breach of these terms.
9. AI assistant
Our chat assistant gives general help with products, delivery and payment. Its answers are not binding quotes or professional advice, and it can make mistakes. Where an answer matters, ask a human agent by opening a support ticket. Do not share card numbers, passwords or ID numbers in the chat.
10. Intellectual property
The content, photographs, layout and product copy on this website belong to us and may not be copied or republished for commercial purposes without written permission.
11. Liability
We are not liable for indirect or consequential loss, including loss of profit or loss of use, arising from the sale or use of our products, except where the law does not allow us to exclude that liability. Our maximum liability for any claim is the amount you paid for the affected item.
12. Disputes and governing law
These terms are governed by South African law. Please contact us first — most issues are solved in one conversation. If we cannot agree, the dispute may be referred to the National Consumer Commission or to a South African court with jurisdiction.
13. Changes
We may update these terms from time to time. The version published on this page when you place your order is the version that applies to that order.